Cancellation and Refund Policy
At SiteProCraft, we prioritize customer satisfaction and aim to provide a seamless experience with every purchase. We understand that circumstances can change, and you may need to cancel an order or request a refund. This policy outlines the terms and conditions for cancellations and refunds.
1. Cancellation Policy
- Order Cancellation by Customer: Customers can cancel their orders within 24 hours of placing them. To cancel an order, please contact our customer support team via email at contact@siteprocraft.com or call us at +91 8082 196 213. Cancellations are only accepted if the order has not been processed or shipped. Once the product is in the shipping process, cancellations are not possible.
- Order Cancellation by SiteProCraft: We reserve the right to cancel any order for reasons including but not limited to: product unavailability, errors in pricing or product information, or suspicious or fraudulent activities detected. In such cases, customers will be notified via email or phone, and a full refund will be processed immediately.
2. Refund Policy
- Eligibility for Refund: Refunds are issued under the following conditions: if the customer cancels the order within the specified 24-hour window, if the product received is damaged, defective, or not as described (reported within 7 days of receiving the product), or if SiteProCraft cancels the order due to unforeseen circumstances.
- Non-Refundable Items: Certain products are non-refundable, including digital goods or downloadable products once they have been accessed or downloaded, personalized or custom-made items unless they are defective or damaged, and clearance or final sale items.
- Refund Process: Refunds will be processed through the original payment method used during the purchase. Refunds are typically processed within 5-7 business days after approval. The time it takes for the refund to appear in your account depends on your bank or card issuer.
3. Exchange Policy
We do not offer direct exchanges. If you wish to exchange a product, please follow the refund process for the original purchase and place a new order for the desired item.
4. How to Request a Refund or Cancellation
To request a refund or cancel your order, please contact our customer support team at:
Email: contact@siteprocraft.com
Phone: +91 8082 196 213
Include your order number, the reason for the cancellation or refund, and any supporting documentation (such as photos of a defective product).
5. Changes to this Policy
SiteProCraft reserves the right to modify or update this Cancellation and Refund Policy at any time. We encourage you to review this policy periodically for any changes.
6. Contact Us
If you have any questions or need further clarification about our Cancellation and Refund Policy, please reach out to our customer service team at the contact details provided above.